2010年pmp美國(guó)項(xiàng)目管理考試項(xiàng)目溝通管理練習(xí)題及答案4

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1.      An informal communication network on a project or within an organization is created through:
A.      Free upward flow
B.      Free horizontal flow
C.      Unrestricted communication flow
D.      The project manager’s ability to make use of his/her unofficial relationships with stakeholders
在項(xiàng)目或一個(gè)組織內(nèi)部建立一個(gè)非正式的溝通網(wǎng)絡(luò)是通過(guò):
A.      向上自由流
B.      水平自由流
C.      不受限制的交流
D.      項(xiàng)目經(jīng)理利用其與項(xiàng)目利害相關(guān)者的非正式的關(guān)系的能力

2.      For every project situation, several methods usually exist for effective communication to take place. Which of the following is least likely to be used for explaining to the team the project planning guidelines?
A.      Project office memo
B.      Project office directive
C.      Project team meeting
D.      Formal report
對(duì)于每個(gè)項(xiàng)目情形通常有幾種有效的溝通方法可以進(jìn)行在向團(tuán)隊(duì)解釋項(xiàng)目計(jì)劃編制指導(dǎo)方針時(shí),下列哪一項(xiàng)最不可能被運(yùn)用?
A.      項(xiàng)目辦公室備忘錄
B.      項(xiàng)目辦公室指示
C.      項(xiàng)目團(tuán)隊(duì)會(huì)議
D.      正式的報(bào)告

3.      A project manager, who is trying to communicate accurately to the team, should understand and use:
A.      A language appropriate to the needs of the stakeholders
B.      The language of the project manager
C.      Non-verbal methods
D.      Written memos
A 項(xiàng)目經(jīng)理正在嘗試與團(tuán)隊(duì)進(jìn)行準(zhǔn)確的溝通,應(yīng)該了解并使用:
A.      符合項(xiàng)目利害相關(guān)者需要的適當(dāng)?shù)恼Z(yǔ)言
B.      項(xiàng)目經(jīng)理的語(yǔ)言
C.      非言語(yǔ)方式
D.      書面?zhèn)渫?/P>

4.      The project proceeded successfully until the customer asked for additional work not included in the contract. At that point the project team began to make changes to the specifications, delivery date, and schedule. What communication device should the project manager have demanded before any work was modified?
A.      Meeting with the sponsor
B.      Formal, written correspondence with the customer
C.      Memo from the customer
D.      Memo to the customer
正當(dāng)項(xiàng)目順利進(jìn)行時(shí),客戶突然要求做沒(méi)有包括在合同中的額外的工作這時(shí)項(xiàng)目團(tuán)隊(duì)開(kāi)始對(duì)規(guī)格, 交貨日期和進(jìn)度來(lái)作些變更在調(diào)整進(jìn)行任何工作之前, 項(xiàng)目經(jīng)理應(yīng)該需要獲得什么溝通工具?
A.      與業(yè)主的會(huì)議
B.      與客戶的正式的書面溝通
C.      來(lái)自客戶的備忘錄
D.      發(fā)給客戶的備忘錄

5.      Project managers who are available to answer questions, provide guidance when needed, and generally do not interfere with day-to-day activities have a(n) ____________ managerial and communicating style.
A.      Autocratic
B.      Conciliatory
C.      Facilitative
D.      Judicial
項(xiàng)目經(jīng)理能隨時(shí)回答問(wèn)題,若需要時(shí)提供指導(dǎo),并且通常不干預(yù)日常的活動(dòng),其是_______ 管理的和溝通風(fēng)格
A.      專制式
B.      安撫式
C.      促進(jìn)式
D.      法制式

6.      If a project manager emphasizes those areas where he is in agreement with the functional manager and down plays other conflicts, the project manager can be said to be using which of the following to address the conflict:
A.      Withdrawal
B.      Smoothing
C.      Compromising
D.      Confrontation
如果一個(gè)項(xiàng)目經(jīng)理強(qiáng)調(diào)與職能經(jīng)理一致的方面,淡化其它沖突,則說(shuō)明項(xiàng)目經(jīng)理運(yùn)用了下列哪一方式來(lái)對(duì)待處理矛盾沖突:
A.      回避
B.      協(xié)商處理
C.      妥協(xié)處理
D.      正面對(duì)抗

7.      The degree to which project team members can successfully communicate with the project manager depends primarily upon:
A.      How effectively the project manager establishes relationships with the team
B.      The project manager ’s level in the organizational hierarchy
C.      The size and nature of the project
D.      The project manager ’s salary and age
項(xiàng)目團(tuán)隊(duì)成員能與項(xiàng)目經(jīng)理成功溝通的程度主要地取決于:
A.      項(xiàng)目經(jīng)理如何有效地與團(tuán)隊(duì)建立關(guān)系
B.      項(xiàng)目經(jīng)理在組織層級(jí)中的地位
C.      項(xiàng)目的規(guī)模和性質(zhì)
D.      項(xiàng)目經(jīng)理的薪水和年齡

8.      Project communication management is best described as conducting or supervising _________.
A.      The way we listen
B.      The way we speak
C.      The way we feel
D.      The exchange of project information
項(xiàng)目溝通管理可以最適當(dāng)?shù)孛枋鰹橐龑?dǎo)或監(jiān)督 _________.
A.      我們傾聽(tīng)的方式
B.      我們說(shuō)的方式
C.      我們感覺(jué)的方式
D.      項(xiàng)目信息的交換

9.      If a project manager communicates a verbal message to a subordinate, and the subordinate leaves without saying a word, the project manager should assume that:
A.      The message was understood
B.      The message was not understood
C.      The message may or not have been understood
D.      The information was not appropriate
如果一個(gè)項(xiàng)目經(jīng)理向下屬傳達(dá)了一個(gè)口述的信息, 并且下屬?zèng)]有說(shuō)話就離開(kāi)走了項(xiàng)目經(jīng)理應(yīng)該假定:
A.      信息被理解了
B.      信息沒(méi)被理解
C.      信息可能被理解
D. 信息不適當(dāng)

10. The project manager who allows and supports group discussions and decision-making is called a (n) _______ manager.
A. Autocratic
B. Ethical
C. Conciliatory
D. Delegating
允許并且?guī)椭С謭F(tuán)隊(duì)進(jìn)行討論和決策的項(xiàng)目經(jīng)理人被稱為_(kāi)______經(jīng)理
A. 專制式
B. 倫理式
C. 安撫式
D. 授權(quán)式