2010年P(guān)MP美國項目管理考試習題及答案六十八

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QUEST The majority of product defects could be prevented in most processes if manufactures would do the following: 
A Increase the use of acceptance control charts instead of standard three-sigma control charts. 
B Make a concerted effort to eliminate the potential for product defects in the design stage. 
C Create a quality control department. 
D A and B. 
E A and C 
參考答案：B

QUEST In the project environment, the individual ultimately responsible for quality control is: 
A The line workers who must strive "to do things right the first time" to avoid quality problems. 
B the company's quality control manager who must work with the project members to ensure the quality control program is effective. 
C The head of the production department who retains ultimate quality control responsibility for all the company's projects. 
D The project manager who has ultimate responsibility for the entire project. 
E the customer who must ensure that he is receiving a quality product from the vendor. 
參考答案：D

QUEST Financial compensation is the primary motivational tool for which of the following management theories of programs. 
A Zero-defects program. 
B theory X management. 
C theory Y management. 
D Quality control circles. 
E A and C 
參考答案：B

QUEST The Pareto Principle is a technique used to determine which quality control problems in a particular process should be corrected.  Which of the following statements best represents the philosophy employed by this principle? 
A In order to minimize financial losses from quality control problems, all problems which have a measureable cost should be corrected 
B the majority of defects are caused by a small percentage of the identifiable problems.  Improvement efforts should be reserved for these vital problems. 
C in order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected. 
D generally, 80% of the quality control problems are justifiable for correction via cost-benefit analysis.  The remaining 20% are not financially worthy of improvement efforts. 
E A and D 
參考答案：B

QUEST Most quality problems: 
A originate in the quality department where the ultimate responsibility for quality rests. 
B originate on the shop floor because of waste and product rework. 
C are the results of management inattention to potential quality improvement ideas. 
D could be eliminated if shop supervisors monitored their work more closely. 
E A and B 
參考答案：C

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