2009年項(xiàng)目管理考試PMP精選試題四

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25. The method most often used by project managers to solve conflict is—
A. Compromise
B. Confrontation
C. Smoothing
D. Negotiation
最常被項(xiàng)目經(jīng)理用來(lái)解決沖突的方法是：  
A 妥 協(xié)的方式              
B 對(duì)話
C 消除沖突                 
D 談判

26. Which of the following factors contributes the most to team communication?
A. External feedback
B. Performance appraisals
C. Smoothing over of team conflicts by the project manager
D. Collocation
以下哪一個(gè)因素對(duì)于項(xiàng)目團(tuán)隊(duì)成員之間的溝通意義最為重大：   。
A 來(lái)自于外部的意見反饋    
B 執(zhí)行情況評(píng)估    
C 項(xiàng)目經(jīng)理解決項(xiàng)目小組成員之間的矛盾與沖突   
D 集中辦公

27. The primary communication skills you will use in working with functional managers will be -
A. Problem solving.
B. Negotiating.
C. Team building.
D. Public relations.
你在與職能經(jīng)理一起工作時(shí)將使用的主要溝通技能是：
A．問題解決。
B．談判。
C．團(tuán)隊(duì)建設(shè)。
D．公關(guān)。

28. A major stakeholder has requested that the project manager issue reports on the a mount of testing done throughout the life of the project, however testing is only a minor aspect of the quality control plan. it would be BEST for the project manager to:
A. issue the report as this is a major stakeholder and their needs would have been included in the stakeholder management plan.
B. do not issue the report as project resources should be expended on communicating information that contributed to success.
C. request details of the information the stakeholder needs in the report and provide that information to those handing the quality control.
D. have the stakeholder meet with the project sponsor to get the sponsor's agreement that project fund should be expended on this effort.
一名主要的干系人要求項(xiàng)目經(jīng)理就項(xiàng)目生命周期整個(gè)過程進(jìn)行的測(cè)試數(shù)量簽發(fā)報(bào)告，然而，測(cè)試僅是質(zhì)量控制計(jì)劃的一小部分。項(xiàng)目經(jīng)理最好：
A．因?yàn)檫@是一名主要干系人，其需求已經(jīng)包含在干系人管理計(jì)劃內(nèi)，所以簽發(fā)報(bào)告。
B．因?yàn)轫?xiàng)目資源應(yīng)該用在可以促進(jìn)項(xiàng)目成功的信息的溝通上，所以不簽發(fā)報(bào)告。
C．要求了解干系人需要在報(bào)告內(nèi)包括的詳細(xì)信息，并將信息轉(zhuǎn)交給負(fù)責(zé)質(zhì)量控制的人員。
D．安排干系人與項(xiàng)目發(fā)起人見面，并爭(zhēng)取發(fā)起人同意將資金用到這項(xiàng)溝通工作上。

29．From the seller’s point of view, the contract is considered closed when    .
A）scope of work is complete
B）lesson learned is complete
C）the archives are completed
D）final payment is made
賣方角度，在下述情況下，合同被視為已經(jīng)收尾？
A）工作范圍已經(jīng)完成
B）經(jīng)驗(yàn)教訓(xùn)已經(jīng)完成
C）檔案已經(jīng)完成
D）最終付款已經(jīng)支付

30. During which step of procurement management would you use expert judgment?
A. solicitation
B. source selection
C. contract closure
D. solicitation planning
在采購(gòu)管理那個(gè)過程中將使用專家判斷？
A．詢價(jià)
B．貨源選擇
C．合同收尾
D．詢價(jià)計(jì)劃

31. Which type of input is the primary cause of contract changes?
A. independent estimates
B. organizational policies
C. statement of work
D. change request
下述哪項(xiàng)輸入是合同變更的主要原因？
A．獨(dú)立估算
B．組織政策
C．工作說(shuō)明書
D．變更申請(qǐng)
32. Evaluation criteria are an output of which process?
A. quality planning
B. risk response planning
C. solicitation planning
D. cost estimating
評(píng)估標(biāo)準(zhǔn)是下述那個(gè)過程的輸出？
A．質(zhì)量計(jì)劃
B．風(fēng)險(xiǎn)應(yīng)對(duì)計(jì)劃
C．詢價(jià)計(jì)劃
D．成本估算

33．Your company wants to assign a resource that is not within the project scope to your project and asks you to bill that resource to the customer. This concerns you because you get a bonus for maximizing billings to the customer.
What is the best thing to do?
A）maximize customer billings in any ethical manner possible
B）ask for the customer’s approval before adding the resource to the project scope
C）ask for clarification of the intent of adding the resource
D）remind the appropriate members of the billing organization that monetary compensation is not worth compromising the integrity of the individual or the organization.
你的公司想把一種不在項(xiàng)目范圍內(nèi)的資源分配到你的項(xiàng)目，并讓你給客戶開該資源的票據(jù)。這件事讓你很擔(dān)心，因?yàn)槟銥樽畲罅拷o客戶開票據(jù)得到一筆獎(jiǎng)金。要做的最恰當(dāng)?shù)氖率鞘裁矗?BR>A）盡可能以道德的方式最大量地給客戶開票據(jù)
B）在把該資源加入項(xiàng)目范圍之前征得客戶的批準(zhǔn)
C）請(qǐng)求澄清增加該資源的意圖
D）提醒出票據(jù)組織的適當(dāng)人員，不值得因貨幣補(bǔ)償而使個(gè)人或組織的誠(chéng)實(shí)度打折扣

34. Your project needs to have a major change in the equipment used on it. You know of a product that meets your needs, but you are worried that your brother owns the company that produces the product. What should you do?
A. Negotiate a good deal for the project with your brother.
B. Let the customer know of the issue.
C. Submit the bid and allow your brother to negotiate with the contracting office.
D. Eliminate your brother from bidding.
你的項(xiàng)目需要對(duì)項(xiàng)目所用的設(shè)備進(jìn)行一項(xiàng)重大變更。你知道有一種產(chǎn)品可以滿足你的需求，但你擔(dān)心的是你的兄弟是生產(chǎn)這種產(chǎn)品那家公司的老板。你應(yīng)怎樣做?
A．為了項(xiàng)目與你的兄弟協(xié)商一個(gè)好價(jià)錢。
B．讓客戶知道這件事。
C．發(fā)出招標(biāo)書并讓你的兄弟與合同部門談判。
D．不讓你的兄弟參與投標(biāo)。

35. You have a cost plus fixed fee contract with the customer and an arrangement with your manager whereby you will receive 10 percent of the contract fee as your payment for services. While completing the project, you discover that the actual cost will be lower than expected, thus decreasing your fee. What should you do?
A. Find ways to add tasks to the project that provide more customer benefits and increase costs.
B. Expand more of the critical path tasks so they cost more.
C. Purchase more expensive equipment.
D. Notify your manager of the probable decreased cost.
你與客戶簽訂了一份成本及固定費(fèi)用合同，你的經(jīng)理根據(jù)合同決定給你合同費(fèi)用的10％用于支付服務(wù)。在項(xiàng)目將要完成時(shí)你發(fā)現(xiàn)實(shí)際成本低于預(yù)測(cè)，因此就減少了你的費(fèi)用。你應(yīng)怎樣做?
A．想辦法給項(xiàng)目增加可以給客戶提供更多好處的任務(wù)，以增加成本。
B．?dāng)U大關(guān)鍵路徑任務(wù)，使它們花費(fèi)更多。
C．購(gòu)買更貴的設(shè)備。
D．把可能減少的成本通知你的經(jīng)理。

36．All of following should be done by the project manager during project control EXCEPT
    .
A) Determine that a change has occurred
B) Ensure that a change is agreed
C) Make sure all changes are approved by management
D) Manage changes as they occur
在項(xiàng)目控制過程中，項(xiàng)目經(jīng)理應(yīng)該執(zhí)行的工作不包括     。
A） 確定已經(jīng)發(fā)生變更
B） 確保變更已得到同意
C） 確保所有變更都獲得管理層批準(zhǔn)
D） 在變更發(fā)生時(shí)，對(duì)變更進(jìn)行管理

37. Performance reports are used to provide information to stakeholders on project scope, schedule, cost, and quality. Which statement most accurately describes this process?  
a. The configuration control board receives performance reports and generates change requests to modify aspects of the project.
B. Performance reporting focuses on examining earned value analysis to determine whether cost overruns will require budget revisions.
C. Performance reporting includes status reports, which detail where the project is now; progress reports, which describe accomplishments; and forecasts, which predict future status and progress.
D. Performance reporting includes histograms, flow charts,  and bar charts  to  show network dependencies and relationships.  
執(zhí)行情況報(bào)告被用于向項(xiàng)目干系人提供關(guān)于項(xiàng)目范圍、進(jìn)度、成本 質(zhì)量的信息，以下哪項(xiàng)
最準(zhǔn)確地描述了這一過程？
A 結(jié)構(gòu)控制委員會(huì)在收到執(zhí)行情況報(bào)告后，產(chǎn)生變更需求以調(diào)整項(xiàng)目
B 績(jī)效報(bào)告?zhèn)戎赜趦糁捣治?，以決定費(fèi)用是否超支，是否需要調(diào)整預(yù)算
C 績(jī)效報(bào)告包括狀態(tài)報(bào)告（描述項(xiàng)目的當(dāng)前狀態(tài)）、進(jìn)展報(bào)告  描述取得的成就）、預(yù)測(cè)（預(yù)
測(cè)未來(lái)的狀態(tài)和進(jìn)展）
D 績(jī)效報(bào)告包括直方圖、流程圖、橫道圖，用來(lái)顯示網(wǎng)絡(luò)結(jié)構(gòu)間的依存關(guān)系和相互聯(lián)系

38. During the project closeout phase, most conflict arises from——
A. Schedule problems
B. Cost overruns    
C. Technical problems
D. Working interfaces   
在項(xiàng)目的收尾階段，最多的矛盾來(lái)自于以下哪方面：   。
A 進(jìn)度問題                                  
B 費(fèi)用超支
C 技術(shù)問題                          
D 工作界面

39．A project is plagued by changes to the project charter. Who has the primary responsibility to decide if these changes arc necessary?
A. Project manager.
B. Project team.
C. Project sponsor.
D. Stakeholder.
項(xiàng)目被項(xiàng)目章程的變更所困擾。確定這些變更是否必要是下述哪位的主要負(fù)責(zé)?
A．項(xiàng)目經(jīng)理。
B．項(xiàng)目團(tuán)隊(duì)。
C．項(xiàng)目發(fā)起人。
D．干系人。

40. Your new project to outsource work has been going badly. The project deliverables have changed three times, the functional managers keep removing people from the team, and the project baseline schedule has been adjusted four times in the first week. This is MOST likely due to a lack of:
A. s stakeholder management plan
B. a signed charter.
C. clear management direction.
D. a scope management plan.
新項(xiàng)目執(zhí)行情況很糟糕，項(xiàng)目可交付成果變更了三次，職能部門經(jīng)理不斷從團(tuán)隊(duì)內(nèi)抽調(diào)人員，在第一周內(nèi)，項(xiàng)目進(jìn)度基準(zhǔn)計(jì)劃就調(diào)整了四次。這很可能是由于缺少下述哪項(xiàng)造成的：
A．干系人管理計(jì)劃。
B．簽訂的章程。
C．清晰的管理方向。
D．范圍管理計(jì)劃。

41. A project manager has just been assigned t0 a project that has been in progress for two months． A team member has requested more time on a task he is working 0n．The extra time needed will not delay the project，and the customer has emphasized the importance 0f completing the project 0n schedule．Who is responsible for approving this request?
A．Senior management．
B．Functional manager．
C. Project manager.
D. The customer.
一名項(xiàng)目經(jīng)理被分配負(fù)責(zé)一個(gè)已經(jīng)執(zhí)行了兩個(gè)月的項(xiàng)目。一名團(tuán)隊(duì)成員要求更多的時(shí)間來(lái)完成手頭正在做的工作。所需要的額外時(shí)間將不會(huì)對(duì)項(xiàng)目造成延遲，客戶已經(jīng)強(qiáng)調(diào)了按照進(jìn)度計(jì)劃完成項(xiàng)目的重要性。誰(shuí)負(fù)責(zé)批準(zhǔn)該要求?
A．高層管理層。
B．職能部門經(jīng)理。
C．項(xiàng)目經(jīng)理。
D．客戶。

42．To ensure the project team provides the functionality the customer expects in a new piece of software, the PM asks the customer for sign-off on the design criteria. These documents are   .
A）technical specification
B）performance specifications
C）product descriptions
D）quality assurance
為了保證項(xiàng)目團(tuán)隊(duì)提供給客戶軟件產(chǎn)品的功能使客戶滿意，項(xiàng)目經(jīng)理讓客戶在設(shè)計(jì)標(biāo)準(zhǔn)上簽字，這份文檔是   。
A）技術(shù)規(guī)范
B）性能規(guī)范
C）產(chǎn)品描述
D）質(zhì)量保證

43. The quality management plan describes all the following except the   。
A. Method for implementing the quality policy
B. Project quality system
C. Organizational structure, responsibilities,  procedures, processes, and resources needed to implement project quality management  
D. Procedures used to conduct trade-off analyses among cost, schedule, and quality
質(zhì)量管理計(jì)劃說(shuō)明以下各項(xiàng)，除了    。
A 執(zhí)行質(zhì)量政策的方法
B 項(xiàng)目的質(zhì)量體系
C 組織機(jī)構(gòu)，職責(zé)，程序，流程，和進(jìn)行項(xiàng)目質(zhì)量管理所必需的資源
D 對(duì)成本 進(jìn)度和質(zhì)量進(jìn)行權(quán)衡分析所依據(jù)的程序

44. Quality assurance consists of the   。
A. Activities in the quality system designed to provide confidence that the project will satisfy relevant quality standards
B. Actions taken to increase the effectiveness and efficiency of the project to provide added benefits to the Project stakeholders
C. Identification of the quality standards that are relevant to the project and determination of ways to satisfy them
D. Processes needed to ensure that the project will satisfy the needs for which it was undertaken
質(zhì)量保證包括   。
A 質(zhì)量體系中那些旨在確保項(xiàng)目符合相關(guān)質(zhì)量標(biāo)準(zhǔn)的活動(dòng)
B 為提高項(xiàng)目的效率和效益從而增加項(xiàng)目干系人收益的工作
C 確定與項(xiàng)目有關(guān)的質(zhì)量標(biāo)準(zhǔn)，確定滿足標(biāo)準(zhǔn)要求的途徑
D 為確保項(xiàng)目達(dá)到其需要滿足的要求而進(jìn)行的流程

45. Which of the following is an output of quality control    。
A. Statistical sampling
B. The quality management plan 
C. Work results
D. Process adjustments
以下哪項(xiàng)是質(zhì)量控制輸出    。
A 統(tǒng)計(jì)取樣
B 質(zhì)量管理計(jì)劃
C 工作結(jié)果
D 流程調(diào)整

46. Work results, an input to quality control, include    。
A. Process results
B. Product results  
C. Process and product results
D. Operational process redesign
作為質(zhì)量控制的輸入項(xiàng)，工作結(jié)果包括：   。
A 流程結(jié)果                             
B 產(chǎn)品結(jié)果
C 流程和產(chǎn)品結(jié)果         
D 操作流程的重新設(shè)計(jì)

47．Contingency plan involves   .
A）defining the steps to be taken if an identified risk event should occur
B）establishing a management reserve to cover unplanned expenditures
C）preparing a stand-alone document that is separate from the overall project plan
D）determining needed adjustments to make during the implementation phase of a project
應(yīng)急計(jì)劃涉及   。
A）定義在風(fēng)險(xiǎn)事件發(fā)生時(shí)應(yīng)采取的步驟
B）建立管理儲(chǔ)備對(duì)未計(jì)劃的支出進(jìn)行管理
C）準(zhǔn)備一個(gè)獨(dú)立于整個(gè)項(xiàng)目計(jì)劃的文件
D）決定在項(xiàng)目執(zhí)行階段需要進(jìn)行的調(diào)整

48. Management assigns you to be the project manager of a project that crosses functional lines and is designed to operate at 6-sigma levels. The sponsor has given you cost and schedule requirements. Which of the following would NOT be an appropriate action on your part?
A. Accepting the requirements.
B. Evaluating the project risks.
C. Creating a detailed estimate.
D. Working with the team to come up with a project plan.
管理層任命你為一個(gè)跨越職能部門的項(xiàng)目經(jīng)理，項(xiàng)目將按照六西格瑪水平執(zhí)行。發(fā)起人提出了成本和進(jìn)度計(jì)劃要求。下述哪項(xiàng)將不是一項(xiàng)合適的行動(dòng)?
A．接受要求。
B．評(píng)估項(xiàng)目風(fēng)險(xiǎn)。
C．制定詳細(xì)估算。
D．與團(tuán)隊(duì)成員一起，制定項(xiàng)目計(jì)劃。

49. During project execution the project manager and project team will experience performance variances and be required to take corrective actions. These corrective actions may be of assistance to other project managers and should be shared and documented through    。
A. Change control board
B. Steering committee
C. Quantitative risk analysis
D. Lessons learned process
在項(xiàng)目執(zhí)行期間項(xiàng)目經(jīng)理和項(xiàng)目團(tuán)隊(duì)會(huì)出現(xiàn)績(jī)效偏差必須采取糾正行動(dòng)這些糾正行動(dòng)可能對(duì)其他項(xiàng)目經(jīng)理有所幫助應(yīng)該分享并記錄歸檔借助于    。
A. 變更控制委員會(huì)
B. 指導(dǎo)委員會(huì)
C. 定量風(fēng)險(xiǎn)分析
D. 經(jīng)驗(yàn)教訓(xùn)學(xué)習(xí)過程

50．You are managing a project that involves working in various locations. Past projects have failed at one of the field locations. Your INITIAL action should be to   .
A． Increase management reserves for potential problems
B． Identify potential risks and their probability
C． Increase resources at the field location
D． Adjust the scope and close the field office
您正在管理一個(gè)涉及在多個(gè)地點(diǎn)開工的項(xiàng)目。以往的項(xiàng)目在某個(gè)現(xiàn)場(chǎng)已經(jīng)失敗。您最初的行動(dòng)是   .
A 增加應(yīng)付潛在問題的管理準(zhǔn)備金
B 查明潛在風(fēng)險(xiǎn)及其概率
C 增加現(xiàn)場(chǎng)的資源
D 調(diào)整范圍和關(guān)閉現(xiàn)場(chǎng)辦事處